Returns & Exchanges
We offer a 200-night trial period to ensure your Simba mattress is the perfect fit for your sleep style. If you aren't completely satisfied, we provide a hassle-free return process with a full refund.
Initiate Your Return
Contact our dedicated customer support team via our online portal or email to start your return request within your trial period.
Schedule a Collection
Once your request is processed, we will coordinate with our specialist courier partners to schedule a convenient pickup time at no extra cost to you.
Prepare for Pickup
There is no need to try and get the mattress back into the original box; simply have it ready for our team to collect directly from your room of choice.
Receive Your Refund
After our team confirms the collection, we will process your full refund back to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing